Gujranwala Electric Power Company (GEPCO) provides multiple customer care channels for emergency power outages, billing disputes, transformer faults, and general inquiries.
1. Emergency & Power Outage Helplines (24/7)
- WAPDA Emergency Toll-Free Helpline:
118 - SMS Complaint Line: Send
PITC [14-Digit Reference Number] [Details]to8118 - GEPCO Toll-Free Central Helpline:
0800-05188 - Gujranwala Central Complaint Control Room:
055-9200504/055-9200516
2. GEPCO Headquarters Contact Details
- Head Office Address: GEPCO Complex, 565-A, Model Town, GT Road, Gujranwala, Punjab, Pakistan.
- UAN Telephone Exchange:
055-9200510–15 - Public Relations Officer (PRO):
055-9200505 - Official Website:
gepco.com.pk
3. Division & Circle Wise Complaint Numbers
| Circle / Division | Coverage Areas | Direct Contact Number |
| Gujranwala Circle (I & II) | Gujranwala City, Cantonment, Model Town | 055-9200504 / 055-9200531 |
| Sialkot Circle | Sialkot City, Daska, Pasrur | 052-9250720 / 052-9250722 |
| Gujrat Circle | Gujrat City, Kharian, Jalalpur Jattan | 053-9260141 / 053-9260142 |
| Hafizabad Division | Hafizabad City, Pindi Bhattian | 0547-521190 |
| Narowal Division | Narowal, Shakargarh | 0542-920020 |
| Mandi Bahauddin | Mandi Bahauddin, Phalia | 0546-508821 |
4. Online Complaint & Redressal Platforms
- WAPDA CCMS Portal: Submit and track tickets online at
ccms.pitc.com.pk. - NEPRA Asaan Approach App: Download the official NEPRA mobile application to escalate unresolved complaints.
- Federal Ombudsman (Wafaqi Mohtasib): Lodge unresolved billing or service grievances